Plumbdog Plumbing & Gas was founded early July 2010 by pack leader, Richard Palmer, after he realised that the Perth plumbing industry was a bit ruff! Richard identified a need for reliable plumbers with great knowledge and customer service. At the time, most tradies had a reputation for not turning up to jobs at the agreed time and place while charging extortionate prices. Apprentices or tradesmen had been rushed through their apprenticeships during the housing boom, which meant that they were expecting unrealistic wages and were grossly under-educated about the industry and their trade!
With Indie by his side (back then a mere cute puppy), Richard pounded the streets delivering flyers to local residents. As Indie was a major part of growing the business, it was decided that the company would be called ‘Plumbdog’. She also became the main focus behind the company logo (her name is on the dog tag, and bears Richard’s licence number on her overalls).
Richard’s ears pricked at how quickly the work came flooding in! It seemed Perth’s residents were craving a plumber who was focussed on quality and reliability. The ‘feedbark’ was a unanimous paws up; “I can’t believe how reliable you are, you never fail to turn up and you always call me when you’re on your way,” people would say!
It seemed we were doing what others weren’t – advertising that clients ‘won’t be left peering through the window like a lost puppy’ waiting for us – and actually delivering! There are many plumbers out there who advertise that they work on their vans, yet at day’s end turn off their phone and slink quietly away home (or to the pub), leaving their frantic clients chasing up a plumber who’ll actually answer their call during their moment of need.
At Plumbdog, we mastered the game of ‘fetch’ as a pup and have never forgotten, meaning we’ll always answer our clients’ calls – even during Christmas and Easter. Emergencies happen when you least expect them, right? Do ambulances and fire trucks stop running during these holiday periods? No, and neither do we, making us Perth’s only ‘genuine’ emergency plumbers!
Here are some other things that separate us from the plumbing mongrels out there:
- We pride ourselves on being market leaders in providing the best customer service whilst delivering first class plumbing and gas-fitting.
- We don’t employ apprentices; we only employ fully qualified tradesmen.
- We believe we pay some of the best wages in Perth and pride ourselves on having the best support system in place for our employees. We take HR (human resources) very seriously as we realise that our staff are the backbone of our business (mmm, bone).
- We believe that one group of plumbers can transform an industry. Plumbdog LOVES plumbing! Through leading the pack, we are raising the standards of plumbing and gas services across Australia. Our staff training and supervision is second to none.
With Richard’s vision, a highly motivated leadership team and employees who are as energetic as a kelpie on a Schmackos binge, we will quickly earn the reputation as Perth’s biggest and best in our field of maintenance & emergency plumbing. Who knows… Soon we could even be knocking on the door of other Australian states by taking Plumbdog across the border!
What’s more, we bare our teeth at plumbers who short-change their clients! At Plumbdog, we believe in supplying the best tradesmen and the most advanced technology available. Our tradesmen are well rounded and all turn up on jobs in service vehicles bursting at the seams with stock and advanced equipment such as drain jetters, drain cameras and water leak detection equipment. We even carry temporary hot water systems in every van in case a replacement is required when the suppliers are shut.
When clients call our office, usually they have read or heard details about how we do things. When they make the decision to call us they are blown away from our energetic customer service and scheduling officers. They have grown to trust that we will continue in this way, from their initial enquiry, to the plumber arriving on time and doing great work, through to them receiving our invoice at the end. At this point our customers are given the opportunity to provide feedback directly to management as we continually seek to improve our services. Genuine feedback is a valued resource in helping us help our clients dig us.
Customers can be quite wary of letting unfamiliar faces into their houses, but it’s hard to resist Plumbdog! We arrive wearing full company uniforms including clean boots (plus promise we haven’t been rolling in anything gross). And we always introduce ourselves in a friendly manner to put our customers at ease, because we know there is no second chance at a first impression!
In the past, we struggled to find suitable training for our staff because other companies don’t want to invest in the future of their employees. However, Plumbdog is a pioneer, and now, due to our size and initiative, we are able to provide our own grrrrrreat staff training; another area we are cocking a leg on the competition!
We’re fully housetrained at Plumbdog, promising to use dustsheets in all areas that we work, never put our tools on a client’s surface (such as workbench or even floor), always remove rubbish and clean up after ourselves (including spraying and wiping down surfaces).
And the best bit? We require everyone from the Plumbdog kennel to share our belief in the way we do things and 100% deliver on it in every instance – no matter the time of day or night. We are realistic in that not everyone will share our vision, but put simply, if they don’t believe, they are simply in the wrong job!
In the end, it all comes down to a belief that the little things make a big difference. Our attention to detail is the difference between a ‘job done’ and a ‘job done well.’
That’s the Plumbdog promise!