I am very pleased with the way Plumbdog operates as a Business. Having tried three competitor call centres all of which could not put me in touch with a “Go to Person” I was grateful to have been transferred to Tarryn who was a ”breath of fresh air”. She knew all the parts I needed for a replacement cistern where the toilet is adjacent to and also she was very knowledgeable with regard to parts for my hot water system. I requested an early job start as our Business opens at 10:00am which Tarryn dutifully organised two days later at 08:00am. A big thank you Tarryn!!!
Your Tradesman Plumber Allen Barnsley called me at 07:30am to tell me his navigation system indicated he would be at our East Perth Premises at 08:00am which happened. He installed all the requested parts including a cistern, high pressure relief valve and a sacrificial anode. From my observation Allen was meticulous in his work ethic and delivered exactly what I wanted to a very high standard. On completion of the works, he cleaned the work area and left it spotless. The pricing schedule was explained on his iPad and I completed the payment on his Eftpos machine. The tax invoice was received by email only 10 minutes later. Well done Allen!!!
My background included 38 years with BHP Iron Ore and for twenty-five of those years I was employed at various levels of Project Management. I believe I am qualified to assess the performance of your company by the integrity and diligence of your Staff. I have no hesitation whatsoever in utilizing your services again and also highly recommend Plumbdog to business associates and friends.
Many thanks again.