Hi guys, I just wanted to let you know how Duane handled a difficult job very well.
He maintained his calmness and professionalism and we wish we rang you a bit ago when the problem first occurred, and then we would not have bought the defective tap from Bunnings.
20/20 hindsight I suppose!
Oh well, at least you were able to fix the issue ready for Christmas!
All the best.
Kerrie Duff, Brentwood WA.